Return & Refund Policy
We are a small, independent publisher who uses print on demand services that are delivered directly to the customer. For this reason, all purchases via our website are final and we do not accept returns or exchanges for change of mind, incorrect ordering, or preference.
If your book arrives damaged or with a printing defect, we’re here to help.
To request a replacement or refund, please contact us within 7 days of delivery at hello@logibearbooks.com.au with:
- Your order number
- A brief description of the issue
- Clear photos of the damage or defect
Once verified, we will offer either:
- A replacement copy, or
- A refund, at our discretion
Please note: damaged or defective items do not need to be returned.
If your order appears lost in transit, please contact us and we’ll work with the carrier and printer to resolve the issue.
If your book arrives damaged or with a printing defect, please contact Amazon directly through your order history. They will typically offer a replacement or refund right away.
As our books are printed and shipped by a third-party printer, delivery times may vary. Shipping delays alone do not qualify for refunds.
Please send any further questions, queries or feedback to hello@logibearbooks.com.au
We appreciate your support in helping us grow.
We truly appreciate your understanding and support of our independent, purpose-driven, small publishing company. Every order helps us continue spreading love, connection, and resilience through story.
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